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COVID-19 UPDATE

During December, Covid infections have risen sharply in London and this has led to increased demand of hospital care.

PLEASE BE AWARE THE 111 SERVICE IS CURRENTLY UNDER EXTREME PRESSURE IN OUR AREA. GP SURGERIES ARE OPEN AS NORMAL EXCEPT ON WEEKEND AND BANK HOLIDAYS.

If you need non-covid medical help this weekend, Please call your practice any time – you will be advised of the extended hours GP service on your area.

If you have COVID symptoms, please go to www.111.nhs.uk or call 111. In a medical emergency, you should dial 999 as usual. Thank you for supporting the NHS.

Carers Rights Day 2020

Are you a local unpaid carer, or know someone who is?

Join the Carers Network ‘Virtual Stall’ on Thursday 26 November for Carers Rights Day 2020!

This will be a great opportunity to discuss the great work carers are doing, highlight the challenges and learn more about the support available to you locally.

Join the Carers Network ‘Virtual Stall’ in and morning or afternoon, and find out how they can support you!

Morning session from 11am-1pm

Afternoon session from 2pm-4pm.

There is no need to register, and the log-in details are the same for the morning and afternoon.

Click the link below on the day and enter the password to join the Virtual Stall:

https://us02web.zoom.us/j/87846319852?pwd=QXFGcG1QdFh5M3lFSXQ5Z05rZ3diQT09

Meeting ID: 878 4631 9852

Passcode: 247911

 

Get your FREE flu vaccination: Autumn/Winter 2020-21

If you are eligible, book an appointment for your FREE flu vaccination now:

Call us on: 020 7062 6320
 

Remember, you are eligible for a FREE flu vaccination if you are:

  • 65 years of age or over
  • suffering from a long term medical condition such as Asthma, Diabetes, Heart Disease or other long term medical conditions
  • pregnant
  • a carer
  • a child aged 2 or 3 years old

 

For more information about the Flu vaccination, access the following useful resources:

Cassidy & Canberra Carers Network Meeting

Dear Patients,

We will be holding a Virtual Carers Network Meeting on Tuesday 28th July at 11:00 via the software Zoom video conferencing. This will be a great opportunity to discuss the great work carers are doing, highlight the challenges carers face and the help & support currently available for carers. The Social Prescribing Link Workers for Hammersmith & Fulham will also be present in the meeting to discuss the support they can provide to carers within the borough.Please see details below of how to join the meeting:

Topic: Cassidy & Canberra Carers Network Meeting 
Time: Jul 28, 2020 11:00 AM London

Join Zoom Meeting
https://us02web.zoom.us/j/81419191601?pwd=LzRjajdBaHVDaXlzZUxVZmxkQnhIdz09

Meeting ID: 814 1919 1601
Passcode: Wx22uj

Kind Regards
Cassidy Medical Centre & Canberra Old Oak Surgery

Virtual Carers Meeting

Dear Patients,

We will be holding a Virtual Carers Network Meeting on Wednesday 17th June 2020 at 11:00 via the software Zoom video conferencing. This will be a great opportunity to discuss the great work carers are doing, highlight the challenges carers face and the help & support currently available for carers. The Social Prescribing Link Workers for Hammersmith & Fulham will also be present in the meeting to discuss the support they can provide to carers within the borough.
Please see details below of how to join the meeting:

Topic: Virtual Carers Meeting  (Canberra Old Oak Surgery)

Time: Jun 17, 2020 11:00 AM London

Join Zoom Meeting
https://us02web.zoom.us/j/83749125448?pwd=Mk8yOHhNSjhHdk1vZHR1YThuc0JFZz09

Meeting ID: 837 4912 5448

Password: 2kyuZp

Kind Regards

Canberra Old Oak Surgery

 

Winter Holiday Timings 2019-2020

Please note our opening schedule until Thursday 2 January 2020 below, when the usual schedule will resume.

If you require out of hours care or advice, find out what you can do when we are closed >>

 

Tuesday 24 December 2019 8.00am – 6.30pm
Wednesday 25 December 2019 CLOSED
Thursday 26 December 2019 CLOSED
Friday 27 December 2019 8.00am – 6.30pm
Saturday 28 December 2019 9.00am – 1.00pm
Sunday 29 December 2019 CLOSED
Monday 30 December 2019 8.00am – 6.30pm
Tuesday 31 December 2019 8.00am – 6.30pm
Wednesday 1 January 2020 CLOSED
Thursday 2 January 2020 8.00am – 6.30pm

Canberra: NEW telephone number and system from Thursday 26 September 2019

New telephone system and number for Canberra Old Oak Surgery – improving your service from Thursday 26th September 2019 at 12pm

Dear Patients,

Your feedback is very important to us, and is helping to improve and shape the care that we deliver at Canberra Old Oak Surgery.

Complete a short survey now

We know from the experiences that you have shared with us that you are unsatisfied with the current telephone system, and that you can often be on hold for quite some time, as well as sometimes experience disconnection whilst in conversation with one of our team members.

We have been working hard with the current telephone system provider, and earlier this year we took the firm decision to change telephony provider, as we do not consider the current system to be fit-for-purpose having explored all possible options for its improvement.

From Thursday 26th September 2019 at 12pm, the new number for Canberra Old Oak Surgery will be 0207 062 6320. The new number is part of a brand new telephone system that we have invested in for our patients, and this is designed to provide you with an improved service, thank you for your patience during the change and sorry for any inconvenience you may experience in adjusting to the new number.

The current number (020 3313 9010) cannot be transferred to us, and will instead play a permanent message stating:

“Please note, the number for Canberra Old Oak Surgery has now changed. The new number is 0207 062 6320, that’s 0207 062 6320. Please store this new number. Your call will not be diverted.”

If you have any queries or concerns and would like to write to us, please email us on hafccg.canberra@nhs.net, thank you.

Canberra telephone lines down – Tues 16 July 2019

Time of update: 8.00am – Wednesday 17 July 2019

Dear Patients,

We are pleased to advise that the telephone line has now been restored and usual service has resumed.

Thank you for your patience and understanding.

Team Canberra Old Oak Surgery


Time of update: 2.30pm – Tuesday 16 July 2019

Dear Patients,

Please note that we are experiencing issues with the telephone line at Canberra Old Oak Surgery, this is due to a local Virgin Media outage. Parkview Health Centre’s telephony provider, Thames Net, are working on resolving the issue with Virgin.

We have requested urgent and continuous updates, and have also asked the telephone provider to divert calls to our mobiles so we can provide, at the very least, a limited service for calls coming into the surgery. We apologise for any issues you may be experiencing and thank you for your patience.

If you need to contact us today and cannot get through on the telephone, please use one of the following options:

  • Use our online services to book appointments, order repeat prescriptions or to view your medical records
  • Email us for non-urgent requirements on hafccg.canberra@nhs.net
  • If you or someone else requires medical advice that cannot wait until our telephone issues is resolved, please contact 111, free from landlines and mobiles
  • If you or someone else experiences severe chest pain, loss of blood or suspected broken bones, or any other life threatening illness go to your nearest accident and emergency department or call 999.