We will be holding a Virtual Carers Network Meeting on Wednesday 17th June 2020 at 11:00 via the software Zoom video conferencing. This will be a great opportunity to discuss the great work carers are doing, highlight the challenges carers face and the help & support currently available for carers. The Social Prescribing Link Workers for Hammersmith & Fulham will also be present in the meeting to discuss the support they can provide to carers within the borough.
Please see details below of how to join the meeting:
Topic: Virtual Carers Meeting (Canberra Old Oak Surgery)
We know from the experiences that you have shared with us that you are unsatisfied with the current telephone system, and that you can often be on hold for quite some time, as well as sometimes experience disconnection whilst in conversation with one of our team members.
We have been working hard with the current telephone system provider, and earlier this year we took the firm decision to change telephony provider, as we do not consider the current system to be fit-for-purpose having explored all possible options for its improvement.
From Thursday 26th September 2019 at 12pm, the new number for Canberra Old Oak Surgery will be 0207 062 6320. The new number is part of a brand new telephone system that we have invested in for our patients, and this is designed to provide you with an improved service, thank you for your patience during the change and sorry for any inconvenience you may experience in adjusting to the new number.
The current number (020 3313 9010) cannot be transferred to us, and will instead play a permanent message stating:
“Please note, the number for Canberra Old Oak Surgery has now changed. The new number is 0207 062 6320, that’s 0207 062 6320. Please store this new number. Your call will not be diverted.”
If you have any queries or concerns and would like to write to us, please email us on firstname.lastname@example.org, thank you.
We are pleased to advise that the telephone line has now been restored and usual service has resumed.
Thank you for your patience and understanding.
Team Canberra Old Oak Surgery
Time of update: 2.30pm – Tuesday 16 July 2019
Please note that we are experiencing issues with the telephone line at Canberra Old Oak Surgery, this is due to a local Virgin Media outage. Parkview Health Centre’s telephony provider, Thames Net, are working on resolving the issue with Virgin.
We have requested urgent and continuous updates, and have also asked the telephone provider to divert calls to our mobiles so we can provide, at the very least, a limited service for calls coming into the surgery. We apologise for any issues you may be experiencing and thank you for your patience.
If you need to contact us today and cannot get through on the telephone, please use one of the following options:
Use our online services to book appointments, order repeat prescriptions or to view your medical records