Canberra telephone lines down – Tues 16 July 2019

Time of update: 8.00am – Wednesday 17 July 2019

Dear Patients,

We are pleased to advise that the telephone line has now been restored and usual service has resumed.

Thank you for your patience and understanding.

Team Canberra Old Oak Surgery


Time of update: 2.30pm – Tuesday 16 July 2019

Dear Patients,

Please note that we are experiencing issues with the telephone line at Canberra Old Oak Surgery, this is due to a local Virgin Media outage. Parkview Health Centre’s telephony provider, Thames Net, are working on resolving the issue with Virgin.

We have requested urgent and continuous updates, and have also asked the telephone provider to divert calls to our mobiles so we can provide, at the very least, a limited service for calls coming into the surgery. We apologise for any issues you may be experiencing and thank you for your patience.

If you need to contact us today and cannot get through on the telephone, please use one of the following options:

  • Use our online services to book appointments, order repeat prescriptions or to view your medical records
  • Email us for non-urgent requirements on hafccg.canberra@nhs.net
  • If you or someone else requires medical advice that cannot wait until our telephone issues is resolved, please contact 111, free from landlines and mobiles
  • If you or someone else experiences severe chest pain, loss of blood or suspected broken bones, or any other life threatening illness go to your nearest accident and emergency department or call 999.
16/07/2019